Support Policies

PRIVACY POLICY

Effective Date: 01/08/2026

Netvietcuisine.com is committed to protecting your personal data in strict compliance with the EU General Data Protection Regulation (GDPR) and the Data Protection Act (Cap. 586 of the Laws of Malta).

1. Data Collection

We collect the following personal data when you place an order or book a table on our system:

• Full name
• Customer contact number (for delivery or restaurant communication purposes)
• Email address
• Delivery address and dietary/allergy requirements (if applicable)

2. Purpose of Data Processing

Your data is processed strictly for the following purposes:

• Processing, confirming, and shipping food orders.
• Contacting you regarding order updates or table reservation issues.
• Sending promotional offers or operational updates, only upon your explicit request.

3. Data Controller

All personal data collected on this website is managed directly by the restaurant located at: 8 Dobbie, San Ġiljan, Malta.

4. Data Security & Third-Party Sharing

• No Third-Party Sharing: We do not sell, rent, or lease your personal data to any third parties.
• Security Measures: We implement secure SSL encryption protocols to safeguard all online transaction data.
• Your Rights: Under GDPR, you have the right to access, rectify, or request the erasure of your personal data at any time by contacting us.

RESERVATION & CANCELLATION POLICY

Effective Date: 01/08/2026

1. Booking Guidelines

• Booking Channel: Online directly via our website netvietcuisine.com.
• Location: Netviet Cuisine restaurant at 8 Dobbie, San Ġiljan, Malta.
• Reservation Fee: Free Reservation. The restaurant does not charge any booking fees or upfront deposits. This policy applies to both individual guests and large group bookings.
• Holding Time: Reserved tables will be held for a maximum of 15 minutes past the scheduled time. After this period, the booking will be automatically canceled to accommodate other guests.

2. Cancellation & Modification Terms

As our reservation service is completely free, we kindly ask our guests to cooperate with the following guidelines:

• Cancellations: Please notify us online at least 2 hours in advance if your plans change so we can reallocate the table.
• Modifications: Guests can change the time or date of the reservation up to 1 hour before the booking time, subject to actual table availability.

DELIVERY & PAYMENT POLICY

Effective Date: 01/08/2026

1. Delivery Terms

• Ordering Channels: Via our website netvietcuisine.com or by calling our delivery hotline: +356 79880210.
• Order Confirmation: The restaurant will use the hotline number +356 79880210 to call you for order confirmation or delivery updates.
• Dispatch Location: All orders are prepared and dispatched from 8 Dobbie, San Ġiljan, Malta.
• Delivery Areas: San Ġiljan, Gzira, Sliema, St. Julian's, Msida, Valletta, and neighboring localities in Malta.
• Delivery Fee: Free Delivery applies to all online and phone orders.
• Estimated Delivery Time: 30 to 50 minutes, depending on the delivery distance and traffic conditions.

2. Payment Methods

All listed prices and transactions on netvietcuisine.com are processed in Euro (€).

• Cash on Delivery (COD): Exact change is highly appreciated by our riders.
• Card Payments: Visa, Mastercard, and contactless mobile payments are accepted online or upon delivery.
• Revolut / BOV Mobile: Fast mobile transfers are supported via our delivery number +356 79880210 upon request during order confirmation.

REFUND & COMPLAINTS POLICY

Effective Date: 01/08/2026

In accordance with the Malta Consumer Affairs Act, we strive to provide the highest standards of culinary quality and hygiene.

1. Eligible Cases

Customers are entitled to a remedy, exchange, or refund under the following conditions:

• The delivered food items are incorrect or missing from the original order.
• The food quality does not meet safety or food hygiene standards upon arrival.
• The food packaging is severely damaged or spilled during transit.

2. Resolution Process

• Notification: Please inspect your order immediately upon arrival and contact our delivery hotline at +356 79880210 within 30 minutes of delivery. You can also provide feedback in person at 8 Dobbie, San Ġiljan, Malta.
• Proof: Please provide a clear photograph of the faulty or damaged food item to help us process your request swiftly.
• Remedies: The restaurant will immediately redeliver the correct items free of charge, issue a discount voucher for your next order, or process a 100% refund via your original payment method.